At Pink Coco London, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.
Personal Information We Collect
When you visit Pink Coco London, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. As you browse the site, we collect details about the web pages or products you view, the websites or search terms that referred you to us, and how you interact with the site. We refer to this as Device Information.
We collect Device Information using the following technologies:
Cookies – Data files placed on your device that often include an anonymous unique identifier. You can learn more about cookies and how to disable them at www.allaboutcookies.org. Log files – Record actions occurring on the site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and timestamps. Web beacons, tags, and pixels – Electronic files used to record information about how you browse our site.
When you make or attempt to make a purchase through the site, we collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this as Order Information.
When we mention Personal Information in this policy, we mean both Device Information and Order Information.
By using our website, you agree to allow third parties to process your IP address to determine your location for currency conversion purposes. Your selected currency is stored in a session cookie that expires when you close your browser. This ensures prices remain displayed in your local currency while you browse.
How We Use Your Personal Information
We use the Order Information to
· Fulfil orders (including processing payments, arranging shipping, and providing invoices and order confirmations).
· Screen for potential risk or fraud.
· Communicate with you about your order.
If you have opted into marketing, we may use your Order Information to send updates, offers, and promotional messages about our products or services. Marketing emails are only sent to subscribers who have provided consent. You can unsubscribe at any time by clicking “unsubscribe” at the bottom of our emails or contacting us at info@pinkcocolondon.com
(processing may take up to one working day).
We use Device Information to:
· Detect and prevent potential risk or fraud (especially through your IP address).
· Improve and optimise our site, such as by analysing how customers browse and interact with it.
· Assess the effectiveness of our marketing campaigns.
All data is processed and stored in compliance with GDPR. We do not sell or share your information with any third parties other than those necessary for business operations.
Sharing Your Personal Information
Our store is connected to shopify, so any order data is shared with Shopify following the GDPR guidelines and customers’ privacy is always protected.
We use:
Shopify to power our online store — Shopify Privacy Policy
Google Analytics to understand customer interactions — Google Privacy Policy
Mailchimp for marketing emails — Mailchimp Privacy Policy
Instagram — Instagram Privacy Policy
Targeted Advertising
If you have consented to receive marketing, we may use your Personal Information to show targeted advertisements or promotions we believe may interest you. You can opt out at any time by emailing info@pinkcocolondon.com
or by using the opt-out links provided in our messages.
We never share text messaging opt-in data or consent with any third parties.
Social Media
We enjoy connecting with you on social media.
When you interact with us on platforms such as Instagram or Facebook (by following, liking, commenting, or tagging), you consent to us engaging with you on those platforms and processing any publicly available data.
If you share photos or videos featuring our products, you grant Pink Coco London a royalty free right to repost or use this content for advertising or brand promotion. If you prefer that we not use your images, contact us at info@pinkcocolondon.com
and we will remove them.
Do Not Track
We do not alter our data collection or usage practices when we receive a “Do Not Track” signal from your browser.
Security
We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, access, disclosure, alteration, or destruction.
Credit card information is encrypted using SSL (Secure Socket Layer) technology and stored using AES-256 encryption.
We comply with PCI-DSS standards and implement additional security measures.
Although no method of transmission over the internet is completely secure, we take all appropriate steps to safeguard your data.
Data Retention
We retain Order Information for our records unless you request its deletion.
If you have subscribed to marketing communications, we retain your contact details until you unsubscribe or request removal.
Changes to This Policy
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with the revised effective date.